Expédition & retours

Welcome to Jeux Périphériques Magasin, your premier destination for board games, puzzles, and collectibles. We’re committed to ensuring your shopping experience is as enjoyable as a well-played game. Below you’ll find all the details about our shipping and return policies.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

International Shipping

We’re proud to ship globally! Please note:

• Customers are responsible for any customs fees, taxes, or import duties
• Some collectible items may have shipping restrictions to certain countries
• Delivery times may be extended for international destinations

Returns & Exchanges

We want you to be completely satisfied with your purchase of board games, puzzles, or toys. If you’re not happy with your order, our return policy is here to help.

Return Policy Overview

• Return window: 15 days from receipt of your package
• Condition: Items must be unopened, in original packaging with all accessories
• Process: Contact us first for return authorization

Step-by-Step Return Process

1. Contact Our Team

Within 15 days of receiving your order, email us at [email protected] with:

• Your order number
• Product name you wish to return/exchange
• Reason for return/exchange
• Whether you prefer a refund or exchange (specify replacement product if exchanging)

2. Wait for Instructions

Our team will respond within 48 hours with return authorization and shipping address. Please do not send items back without this authorization.

3. Ship Your Return

Package the item carefully (like you’d protect your favorite strategy game pieces) and ship to the address provided. We recommend using a tracked shipping service.

4. Inspection & Resolution

Once we receive and inspect your return, we’ll email you about the status of your request.

Refund Details

Approved returns will be processed as follows:

• Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Timing:
  • Credit cards: 5-10 business days after we receive your return
  • PayPal: 3-5 business days after we receive your return
• Amount: Full purchase price minus original shipping costs (unless return is due to our error)

Exchange Details

For exchanges:

• We cover shipping costs for the replacement item
• Processing time is the same as for new orders
• If the replacement item costs more, you’ll need to pay the difference

Return Shipping Costs

Return shipping is the customer’s responsibility unless:

• We sent the wrong item
• The item arrived damaged or defective

Need Help?

Our dedicated team is here to assist you with any shipping or return questions, just like we’d help clarify rules for a complex board game. Contact us at [email protected].

We reserve the right to refuse any return that doesn’t meet our policy conditions. This policy doesn’t affect your statutory rights.

Jeux Périphériques Magasin
73 Rue de la Porte Dijeaux, Bordeaux, FR 80259